Customer Success Manager, US
DESCRIPTION Who We Are Firebolt is a disruptor in the data & analytics space. Based on technology that delivers an order-of-magnitude performance leap in TB-scale analytics, Firebolt helps the most data-forward companies create a new wave of data & analytics experiences for end-users. With a team of world-class data experts, led by leadership veterans from Looker, Google BigQuery, Imply and Sisense, and backed by $164M in funding - we are growing quickly and are poised to build the data platform of the future, and set a new bar for what can be done with data. The Role We're looking for an experienced Customer Success Manager with solid knowledge in the data ecosystem to serve as the trusted technical advisors for our customers. What You'll Do Proactively manage clients' onboarding and the ongoing relationship Serve as the primary client contact and advocate for day-to-day and escalated issues and requests Identify opportunities for clients to expand their usage of the product Engage with the product team to guide customer requests and establish our roadmap Work with the technical support team and other core teams to ensure that customer requests and escalations are resolved REQUIREMENTS At least 3 years of experience in customer success/ technical account manager/ pre-sales roles Proven customer experience with engineers/ data engineers Familiarity with the end-to-end data analytics workflow Good understanding of databases and data warehousing Experience at a SaaS company or with cloud architectures Excellent communication skills and the ability to transfer knowledge effectively to customers Working in consumption-based model - a big bonus for us.
Salary Range:
$80K -- $100K
Minimum Qualification
Sales Engineering, SalesEstimated Salary: $20 to $28 per hour based on qualifications.
Salary Range:
$80K -- $100K
Minimum Qualification
Sales Engineering, SalesEstimated Salary: $20 to $28 per hour based on qualifications.
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