Carrier Manager
The Carrier Manager will serve as the primary point of contact to the customer's carriers and will be responsible for building relationships, measuring performance and driving service improvements. They will represent the customer to the carrier. This role requires strong integration with the customer's team, the internal customer account team, and owns the operational relationship with the customer's carriers. To be successful in this role the individual must possess strong relationship building capabilities, strong communication skills, a deep understanding of service and cost metrics, the transportation industry, and detailed project management skills.
Responsibilities:
The duties and responsibilities of this position consists of, but are not limited to, the following:
Collaborate to create performance improvement plans to carrier and track improvement to plan Work to continuously improve carrier management processes Manage carrier rates, lane bids and maintains master rate file Responsible for rate and invoice exception management in conjunction with the internal customer account team Publish and interpret carrier scorecards and service metrics Work directly with customer on large RFP exercises Act as carrier escalation point to assist with the resolution of any open issues May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests Other duties or responsibilities as assigned according to the team and/or country specific requirements Required
Qualifications:
Bachelor's degree from an accredited college or university Minimum 4 years of professional experience Ability to travel up to 25% (domestically and internationally) Preferred
Qualifications:
Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability Should possess strong root cause and analytical skills Strong negotiation and conflict resolution skills Demonstrated ability to communicate with various levels within customer organization (both written and verbal) Ability to identify, understand and execute based on market trends and pricing strategies Proficient in Microsoft Office Suite of programs Values a diverse and inclusive work environment Equal Opportunity and Affirmative Action Employer C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Affirmative Action Employer/EOE/M/F/Disabled/Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan) Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid and floating holidays Paid time off (PTO) Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Why Do You Belong at C.H. Robinson? Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100
years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world. As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
Salary Range:
$100K -- $150K
Minimum Qualification
Supply Chain & LogisticsEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
The duties and responsibilities of this position consists of, but are not limited to, the following:
Collaborate to create performance improvement plans to carrier and track improvement to plan Work to continuously improve carrier management processes Manage carrier rates, lane bids and maintains master rate file Responsible for rate and invoice exception management in conjunction with the internal customer account team Publish and interpret carrier scorecards and service metrics Work directly with customer on large RFP exercises Act as carrier escalation point to assist with the resolution of any open issues May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests Other duties or responsibilities as assigned according to the team and/or country specific requirements Required
Qualifications:
Bachelor's degree from an accredited college or university Minimum 4 years of professional experience Ability to travel up to 25% (domestically and internationally) Preferred
Qualifications:
Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability Should possess strong root cause and analytical skills Strong negotiation and conflict resolution skills Demonstrated ability to communicate with various levels within customer organization (both written and verbal) Ability to identify, understand and execute based on market trends and pricing strategies Proficient in Microsoft Office Suite of programs Values a diverse and inclusive work environment Equal Opportunity and Affirmative Action Employer C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Affirmative Action Employer/EOE/M/F/Disabled/Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan) Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid and floating holidays Paid time off (PTO) Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Why Do You Belong at C.H. Robinson? Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100
years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world. As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
Salary Range:
$100K -- $150K
Minimum Qualification
Supply Chain & LogisticsEstimated Salary: $20 to $28 per hour based on qualifications.
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