Manager, Business Services Training - C&IS Global Learning

Manager, Business Services Training - C&IS Global Learning
As a member of the C&IS Global Learning Team, the Training Manager for Business Services consults with all levels of management to translate business requirements into learning and development strategy. Ensures that learning and development solutions are aligned with the needs of the business unit and Northern Trust.
The successful candidate for this role will lead the training function for Business Services globally including design and delivery of learning that support the functional requirements. This role assists Business Services Leadership in the development, implementation and maintenance of programs and curriculums that support the partners' growth. Delivers and/or oversees the delivery of a wide range of learning and performance support solutions, likely to be highly visible and complex in nature.
This role is also responsible for the allocation of work to the assigned C&IS Global Learning, Business Services Training Team and is responsible for the performance management process for the team, for both direct and indirect reports. Inscope functions for this role are IRAS, Derivatives, Alternative Assets and Client Valuation Reporting, with scope for additional groups as the team grows.
Principal Responsibilities
Consults with all levels of management to translate business requirements into learning and development strategy.
Designs and develops programs that support individual and organisational performance that are aligned with Business Services / or enterprise-wide needs.
Designs and implements proactive communication plans to ensure that learning and development initiatives are communicated effectively to global audiences.
Evaluates training solutions to identify areas for improvement and maintain highest quality delivery.
Identifies and evaluates applicability of new learning development vehicles, tools or programs developed by other organisations or vendors. Recommends purchase of programs to management, as appropriate.
Facilitates/conducts learning and training solutions.
Acts as project manager for major, complex and high-profile learning and development initiatives.
Keeps abreast of learning and development best practices and introduces them to Northern and C&IS Global Learning.
Has an additional focus of leading people while still designing training. The people management responsibilities include onboarding new partners, reviewing the teams output, and providing regular feedback and coaching to partners, both direct and indirect.
Assigns tasks to the training team. Organises the teams work, sets priorities, monitors all activity, and ensures timely and accurate completion of projects and deliverables.
Conducts the full performance management process and works closely with their direct manager on staffing decisions.
Area Specific Duties
Coordinate, manage and deliver the C&IS Business Services training program and mandatory curriculum locally / globally as required: Liaise with both managers and participants to outline program requirements; Maintain all training and progress reports surrounding the program; Continuous evaluation of the program working with C&IS Business Services and stakeholders to ensure relevance and quality.
Consult with areas in the business unit to provide ongoing support.
Work collaboratively with other global training teams.
Skills / Experience
Is a technical expert with in-depth knowledge in area of expertise and strong knowledge of GFS and corporate strategy. Is able to consult independently with and influence all levels of the organisation, particularly senior leaders. Requires strong project management capabilities. Has excellent communication, marketing, relationship, facilitation and motivational skills. Shows strong judgment in the ability to formulate plans based on needs and leadership styles of key leaders. Executes efficiently and effectively. Leadership and organisational skills are essential to prioritise assignments and provide feedback to staff.
For this position, we are looking for an individual that fits one of the two profiles below:
1. An experienced operations professional willing to develop their consulting, writing and presenting skills.
Requirements include:
Over ten+ years of operational experience, preferably in C&IS Function or a similar role in Financial services.
Excellent communication skills.
Ability to work with all levels of staff.
Self starter and team player.
Attention to detail.
2. An experienced training professional willing to quickly learn all aspects of the C&IS Business Service Functions.
Requirements include:
Over ten years of training consulting experience.
Excellent communication skills.
Ability to work with all levels of staff.
Self starter and team player.
Attention to detail.
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,100 employees globally. We serve the world's most-sophisticated clients ? from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.
We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
As of June 30, 2018, Northern Trust Corporation had:
$135 billion in banking assets
$8.1 trillion in assets under custody
$10.7 trillion in assets under custody / administration
$1.1 trillion in assets under management

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