Teller Services Line Assistant

Responsible for assisting the Team Leader with day to day teller operations including client servicing, audit reports, risk management and projects. In addition to Major Duties listed below, assumes management responsibility for the teller function when required and/or directed by Team Leader or Regional Manager.
1. Accepts, approves, and processes transactions for clients within specified limits as needed.
2. Assists teller with the processing of complex transactions and approves transactions within established limits.
3. Assists in completing unit audits and balancing general ledger accounts.Notes exceptions found with suggested corrective action plan.
4. Researches, identifies and resolves teller differences that impact the bank's exposure to loss.
5. Assists with response and resolutions to more difficult client/partner inquiries and transactions as well as client disputes and complaints.
6. Assists with assigning tasks to teller staff, organizes the work, sets short-term priorities, monitors all activity, and ensures timely and accurate completion of the work.
7. Assists team leader with scheduling staff to ensure adequate coverage of the unit and other team leader responsibilities as directed.
8. Ensures policies and established procedures are followed to identify fraudulent transactions, forgeries, and counterfeit bills.
2 - 3 years of banking experience.
Knowledge of teller services policies and procedures usually acquired through related work experience.
Problem solving, math, and attention to detail skills are necessary to research and resolve any out of balance transactions.
Some leadership and organizational skills are required to provide feedback to staff and prioritize assignments for self and staff.
Willingness to travel to other downtown Chicago locations
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.
We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
As of September 30, 2018, Northern Trust Corporation had:
$10.8 trillion in assets under custody/administration
$8.2 trillion in assets under custody
$1.2 trillion in assets under management
$132 billion in banking assets

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