Senior Consultant, Client Services Investment Operations Outsourcing

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.
We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
As of September 30, 2018, Northern Trust Corporation had:
$10.8 trillion in assets under custody/administration
$8.2 trillion in assets under custody
$1.2 trillion in assets under management
$132 billion in banking assets
The Senior Consultant is a lead member of the Investment Operations Outsourcing (IOO) client service team that provides comprehensive, in-depth consulting, support and leadership to the team and business partners. The Senior Consultant carries out activities and projects that are larger in scope and more cross-functional and technically difficult. The role is balanced between high level operational execution and development, and implementation of strategic direction of business function activities. The Senior Consultant plays a key role ensuring service quality and is seen as a key advisor on significant business decisions.
1. Responsible for providing client service through the execution of daily functions and tasks.
2. Drive the development, maintenance and adoption of standard desktop procedures.
3. Perform root cause analysis and escalate repetitive operational problems to management, works to resolve via formal action plan.
4. Works effectively both as a team member as well as an independent, self-motivated individual.
5. Responsible for multiple projects of various complexities.
6. Assist with the on-boarding and training of new Partners, able to cross-train junior level Partners on other functions as well as provide back up.
7. Serve as a key subject matter expert for both regional and global business optimization initiatives.
8. Identify opportunities for improvement within existing technology applications while acting as a liaison with Partner areas to drive resolution.
9. Serve as a coach and mentor to junior level Partners on both operational processes as well issue analysis and resolution.
10. Ensure timely response to queries is provided by all team members.
11. Independently build relationships with internal and client contacts.
12. Responsible for understanding client's end-to-end process flows, business needs and deliverables.
13. Resolve client issues or inquiries with limited input.
14. Understand current Service Level Agreements (SLAs) that are directly related to job function(s).
15. Mentor junior Partners on how to establish, build and maintain effective working relationships with key Partners internal and external to the organization.
16. Drive the engagement of other Partners as appropriate to solve client inquiries/issues.
17. Recognize impact of personal job function(s) on IOO peers and applicable shared services Partners to improve Business As Usual knowledge gaps.
18. As an individual contributor, continue to build and maintain effective working relationships with key internal and external Partners.
A college or university degree and/or 5-10+ years of relevant work experience
Previous Financial Industry Operations, Asset Management and/or Investment Operations experience a plus
Previous Client Service experience in a service oriented environment
Previous exposure to business process and/or technology enhancement initiatives
Excellent oral and written communication skills
Knowledge of financial services, asset management and/or investment operations
Analytical and problem solving skills
Highly flexible and adaptable to change
Attention to detail
Works with a sense of urgency

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